Support

Help with Able. Most answers are below. For anything else, the inbox is the fastest path.

Get in touch

Billing and subscription

Cancel the trial or subscription. Open Able → More → Settings → Subscription → Manage or cancel subscription. The Stripe billing portal handles it. Cancellation takes effect at the end of the current billing period.

Switch from monthly to annual. Same path: Settings → Subscription → Switch to annual. The prorated difference charges to your saved card, and you save $50 over the year.

Update card or download invoices. Manage or cancel subscription → opens Stripe's portal where every saved card and past invoice lives.

Refunds. Email hello@becomeable.app within 14 days of a charge and describe what went wrong. Refunds are issued at Able's discretion and processed within 5-7 business days.

Bank connection (Plaid)

Connecting your first bank. Onboarding asks you to connect during setup. If you skipped it, open More → Settings → Connected accounts → Connect another bank.

Reconnect a bank. Plaid sometimes requires re-authentication after 90 days or a bank password change. When that happens you'll see a "Reconnect needed" badge — tap it to re-link.

Disconnect a bank. Settings → Connected accounts → tap the bank → Disconnect. Able stops syncing transactions and removes that bank's data from your account.

Bank not supported. Plaid covers 12,000+ US banks. If yours isn't listed, you can still use Able by entering bills and income manually.

Two-factor authentication (2FA)

Set up 2FA. Settings → Security → Turn on. Scan the QR code with 1Password, Google Authenticator, Authy, or any TOTP authenticator app.

Lost access to your authenticator. Email hello@becomeable.app from the address on your account. Identity gets verified manually and two-factor reset within the hour.

Tax export

For US-based users: Able tracks transactions marked tax-deductible across the year. Open the Plan tab → Activity → Tax Export. The export is a CSV grouped by Plaid personal-finance category, ready for an accountant or Schedule C.

Privacy and data

Export your data. Email hello@becomeable.app with subject "Data export." A copy of your account data is delivered within 30 days.

Delete your account. Settings → Account → Clear all data. This wipes the account and cannot be undone. Bank connections are removed from Plaid at the same time.

Full details in the Privacy Policy.

Something else?

If the answer isn't here, email hello@becomeable.app. Every message gets read.